Welcome to GentleLooks (gentlelooks.com). We are committed to providing a smooth and reliable shopping experience. Please read our Delivery and Return Policy carefully.

Delivery Policy

1. Delivery Coverage

We deliver all over Bangladesh through trusted courier partners.

2. Delivery Time

  • Inside Dhaka: 1–3 working days
  • Outside Dhaka: 3–7 working days

Delivery time may vary due to location, weather conditions, or courier delays.

3. Delivery Charges

  • Delivery charge will be shown at checkout
  • Charges may vary depending on location and order size

4. Order Processing

  • Orders are processed within 24 hours of confirmation
  • For Cash on Delivery (COD), phone confirmation may be required

5. Delivery Conditions

  • Customers must provide accurate name, address, and phone number
  • If the customer is unreachable, delivery may be delayed or canceled
  • Re-delivery may require additional charges

Return & Exchange Policy

We want you to be fully satisfied with your purchase from GentleLooks.

1. Return/Exchange Eligibility

You can request a return or exchange if:

  • The product is damaged, defective, or incorrect
  • The size does not fit (exchange only)

2. Return/Exchange Timeframe

  • Requests must be made within 3–7 days after receiving the product

3. Conditions for Return

  • Product must be unused and unwashed
  • Must be in original packaging with tags intact
  • Invoice or proof of purchase is required

4. Non-Returnable Items

  • Discounted or sale items
  • Used, washed, or damaged products (unless received defective)

5. Exchange Process

  • Exchange is subject to stock availability
  • If the requested item is not available, alternative options may be offered

6. Refund Policy

  • Refunds are applicable only for damaged, defective, or unavailable products
  • Refund will be processed after product inspection
  • Delivery charges are non-refundable
  • Refund processing time may take 5–10 working days

7. Return Shipping

  • For defective or incorrect items: return shipping is free
  • For size exchange or personal reasons: customer may need to bear return cost

Support & Contact

If you need help regarding delivery or returns, please contact us: