Welcome to GentleLooks (gentlelooks.com). These Terms and Conditions govern your access to and use of our website and services. By using this website, you agree to comply with all applicable terms stated below. If you do not agree, please do not use our website.

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or
  • You are using the website under the supervision of a parent or legal guardian

2. Use of Website

You agree to use GentleLooks only for lawful purposes. You must not:

  • Violate any applicable laws or regulations of Bangladesh
  • Provide false, inaccurate, or misleading information
  • Attempt to hack, damage, or disrupt the website
  • Use the website for fraudulent activities

We reserve the right to suspend or terminate access if any misuse is detected.

3. Product Information

We sell fashion products including shirts, pants, panjabi, t-shirts, and related items.

  • We strive to ensure all product details are accurate
  • However, slight differences in color or design may occur due to lighting or screen settings
  • Product availability may change at any time without notice

4. Pricing Policy

  • All prices are listed in Bangladeshi Taka (BDT)
  • Prices may change at any time without prior notice
  • In case of pricing errors, we reserve the right to cancel the order

5. Order Acceptance & Cancellation

  • Placing an order does not guarantee acceptance
  • We reserve the right to cancel any order due to:

    • Stock unavailability

    • Incorrect pricing or product information

    • Suspicious or fraudulent activity

If payment has already been made, a refund will be processed accordingly.

6. Payment Terms

We offer multiple payment options (e.g., Cash on Delivery, online payment).

  • Orders may require confirmation via phone
  • We reserve the right to refuse service if order verification fails

7. Shipping & Delivery

  • Delivery timelines may vary based on location within Bangladesh
  • Delays may occur due to courier issues, weather, or unforeseen circumstances
  • Customers must provide accurate address and contact details

We are not liable for delivery delays beyond our control.

8. Return & Refund Policy

We aim to ensure customer satisfaction. However, the following conditions apply:

Return Conditions:

  • Request must be made within 3–7 days of delivery
  • Product must be unused, unwashed, and in original packaging
  • Proof of purchase is required

Non-Returnable Items:

  • Discounted or clearance products
  • Used or damaged items (unless defective upon delivery)

Refund Policy:

  • Refunds are processed after inspection
  • Delivery charges are non-refundable
  • Refund time may vary depending on payment method

9. Intellectual Property Rights

All content on GentleLooks, including logos, images, text, graphics, and designs, are the exclusive property of the website.

  • Unauthorized use, copying, or reproduction is strictly prohibited
  • Legal action may be taken in case of violation

10. Limitation of Liability

To the fullest extent permitted by law:

  • GentleLooks shall not be liable for any indirect, incidental, or consequential damages
  • We do not guarantee uninterrupted or error-free website operation

11. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy.

12. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Bangladesh.

Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

13. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page.

14. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us: